Your satisfaction is very important to us! We offer the highest quality design and printing services for the products in our online catalog store. If any of your custom items is misprinted or damaged in any way as a result of anything we at OriginalPartyPosters.com have done wrong, we will replace or credit your order with no hassels! However if your order is wrong because you didn't proof the images we e-mailed you or if you approved the proof and then discovered an error you didn't catch during the proof process we won't accept resonsibility for the error.